Recover quickly from the loss or theft of cards, important documents and ATM Robbery

OnGuard customer service staff are available 24/7 to provide immediate assistance and advice to you, anywhere you may be, so that you will take the right steps to prevent further financial loss, and receive compensations promptly and seamlessly for:

1. Fraudulent transactions on all credit, debit, cash and ATM Cards
2. Cash lost due to an ATM robbery
3. Cost of replacement of important documents, such as a Passport, National Identity card 

Recover quickly from the loss or theft of cards, important documents and ATM Robbery

OnGuard customer service staff are available 24/7 to provide immediate assistance and advice to you, anywhere you may be, so that you will take the right steps to prevent further financial loss, and receive compensations promptly and seamlessly for:

1. Fraudulent transactions on all credit, debit, cash and ATM Cards
2. Cash lost due to an ATM robbery
3. Cost of replacement of important documents, such as a Passport, National Identity card 

Cards Lost or Stolen? We can help.

Lessen the burden that lost or stolen cards can create by calling us, any time of day or night. We will help by:

1. Determining the critical next steps you need to take
2. Informing you of who you need to contact to report the incident
3. Walking you through how to request for insurance claims
4. Providing tips to help safeguard yourself from further financial liability
5. Assisting with reporting the loss/theft to your card issuers

Avoid costly fraudulent charges

From the moment you report the loss or theft of your credit, debit, cash and/or ATM cards to the bank, through OnGuard, you will be protected against any fraudulent charges that occur on your cards. Should a fraudulent transaction occur then, we will reimburse you for your losses.

OnGuard puts your safety first

Enjoy the peace of mind of knowing that with OnGuard, you will be reimbursed for your losses should you experience a forced cash loss at an ATM through:

1. Forced transactions
2. Robberies and physical assault
3. Mechanical tampering
4. Card alteration
5. Criminal activity at ATM location

Replace important documents with confidence

If you had to replace an important document, such as a Passport or National Identity Card, due to its loss or theft, we will reimburse you for your out-of-pocket costs to replace these documents.

Protect yourself. Protect your family.

Should you suffer an unfortunate accident resulting in medical treatment or permanent damage, OnGuard will help ensure you and your loved ones are always protected. OnGuard customer service staff are available 24/7 to provide assistance and guidance so that you and your loved ones will be protected financially in the event of personal accident.

Protect yourself. Protect your family.

Should you suffer an unfortunate accident resulting in medical treatment or permanent damage, OnGuard will help ensure you and your loved ones are always protected. OnGuard customer service staff are available 24/7 to provide assistance and guidance so that you and your loved ones will be protected financially in the event of personal accident.

Comprehensive coverage when you need it most

OnGuard will cover up to your insured amount in the event you experience a personal accident resulting in:

1. Loss of Life
2. Permanent Dismemberment
3. Loss of Sight
4. Total Permanent Disability

Receive cash compensation for medical expenses and hospitalization

If you sustain an injury which requires you to receive medical treatment by a legally licensed physician or nurse, OnGuard will cover actual medical expenses incurred that are customary and reasonable according to a medical necessity.

If you sustain an injury which requires you to be hospitalized as an inpatient, OnGuard will provide compensation (Hospital Indemnity Benefit) for up to 30 days.

Double coverage for ATM robbery

OnGuard will double your coverage if you experience an ATM robbery that results in:

1. Accidental Death
2. Dismemberment
3. Loss of Sight
4. Total Permanent Disability
5. Medical Expense and Hospital Indemnity Benefit

Protecting your mobile phone protects you

If your mobile phone is lost or stolen, OnGuard can help. Rebound^TM Mobile Security is an application that can be downloaded to your mobile phone to prevent the misuse of your valuable personal and financial information. Once installed, you will have access to:

1. Remote Handset Locking
2. SIM Change Locking
3. User Settings Locking (Roaming, Call Pattern, International Dialling)
4. SMS Pin Locking/ Unlocking
5. Location Mapping
6. Remote Data Back-Up and Data Wipe
7. Picture Capture and Storage
8. Loss Recovery Alert
9. Rebound Mobile Security Vault Web Console

OnGuard will also assist in the return of your lost device if it is reported found.

Activate Rebound Mobile Security

1. Activate Rebound^TM Mobile Security
2. Follow instructions we send you after to install the app

Activate   

Protecting your mobile phone protects you

If your mobile phone is lost or stolen, OnGuard can help. Rebound^TM Mobile Security is an application that can be downloaded to your mobile phone to prevent the misuse of your valuable personal and financial information. Once installed, you will have access to:

1. Remote Handset Locking
2. SIM Change Locking
3. User Settings Locking (Roaming, Call Pattern, International Dialling)
4. SMS PIN Locking/ Unlocking
5. Location Mapping
6. Remote Data Back-Up and Data Wipe
7. Picture Capture and Storage
8. Loss Recovery Alert
9. Rebound Mobile Security Vault Web Console

OnGuard will also assist in the return of your lost device if it is reported found.

Remote Handset Locking:

1. By sending an SMS to the phone or issuing a lock command from the web console, it will automatically lock and trigger a location request, picture capture, and siren

SIM Card Locking:

1. Lock phone if SIM card is changed
2. Locate the phone after a new SIM is inserted

User Settings Locking:

1. Lock phone if phone is in roaming mode
2. Lock phone after a period of inactivity
3. Lock phone if calls are made to numbers not in contacts
4. Lock phone if calls are made to selected countries

Location Mapping:

1. Provide a map indicating the last location update from the phone 

Remote Data Back-Up and Data Wipe:

1. Securely back-up user contacts on the phone to an online location
2. Erase all your confidential data from your phone, including contacts, email and SMS remotely on certain devices

Picture Capture and Storage:

1. On lock activation from the Rebound Mobile Security Vault, a snapshot will be taken to capture the image of the thief or person who tries to access the smartphone

Loss Recovery Alert:

Upon remote locking,

1. A siren will sound to attract attention and deter theft
2. A message will come on the lock screen to encourage the return of the phone by the finder

NOTE: The Rebound Mobile Security app is available on Android, iOS, BlackBerry, Symbian and Windows supported smartphones. Supported features vary by phone types and platforms.

Lost Your Phone?

In the event that your Rebound^TM Mobile Security protected mobile phone is lost or stolen, immediately perform a Lock and Locate activity:

Step 1 – Lock the Phone

Log in to Rebound Mobile Security Vault and select the ‘Lock Device’ icon from your vault. Alternately, for some smart phones, you can also text your four-digit Locking Code from any other cell phone to lock your device.

Step 2 – Locate the Phone

From the Rebound Mobile Security Vault, select the ‘Location’ icon and click the ‘Update Location’ button. When location information is received from your device, the location map will be updated.

If you are unable to access the vault yourself, give us a call for assistance to lock and locate your phone.

As a valued OnGuard customer, we aid in the return of your lost phone. In the event that it is reported found, we will make arrangement for the secure pickup and return of your phone at no additional cost.

Emergency assistance when you are stranded away from home

Travel with peace of mind knowing that if your cards are lost or stolen, OnGuard customer service staff are available 24/7 to provide emergency travel assistance so you will never be stranded. We will:

1. Wire cash to a nearby location
2. Help pay your hotel bills
3. Arrange for airline tickets to be waiting at the nearest airport
4. Help connect you and your loved ones via the phone

Should a medical or legal concern arise, we will tap into our global network of experts to provide you with:

1. Global Medical Referral
2. Global Legal Referral

Emergency assistance when you are stranded away from home

Travel with peace of mind knowing that if your cards are lost or stolen, OnGuard customer service staff are available 24/7 to provide emergency travel assistance so you will never be stranded. We will:

1. Wire cash to a nearby location
2. Help pay your hotel bills
3. Arrange for airline tickets to be waiting at the nearest airport

Should a medical or legal concern arise, we will tap into our global network of experts to provide you with:

1. Global Medical Referral
2. Global Legal Referral

Access to cash during an emergency

When you are away from home and have lost your wallet and cards, OnGuard can help. Call us and we will wire up to 30,000฿ to a location close to you.

Get help paying your hotel bills during an emergency

When you are away from home and have lost your wallet and cards but need to pay your hotel bills, call us. We will wire up to 30,000฿ to a location near you so that you may pay your bill.

Get your air ticket replaced so that you can go home

If you are away from home and have lost your wallet and your air ticket, call us and we will arrange to have the replacement airline ticket waiting at the nearest airport to help you return home with ease. We will advance up to 30,000฿ to cover any airline charges associated with the replacement of the air ticket.

If you encounter an emergency e.g. your mobile phone is lost or stolen, our customer service staff can also coordinate emergency contact and assist you to set up a call to connect you to one of your family members, friends or colleagues, and you will have up to 60 minutes of talk time per year.

To request for this service, you can either:

1. Call 1770 (if you are in Thailand) or +662-217-5770 (if you are overseas); or
2. Send an email to info@onguard.in.th with the number you want to be contacted on

Your well-being is always top-of-mind

When an emergency strikes and you are in need of medical or legal assistance, contact us any time day or night, whether you are local or outside of the country. The OnGuard customer service staff will refer you to:

1. A medical centre or medical professional most suitable and at the nearest location to you from our extensive global network of doctors, specialists and hospitals
2. A lawyer who is experienced in the appropriate area of law to help you with your legal concerns from our extensive global legal network