Enrollment Cost
For your protection and convenience, you may choose from 3 tiers of coverage when enrolling to OnGuard. Please contact us today to determine which coverage best suits your needs, and the associated pricing.
All services are conveniently billed directly to the credit card to which your OnGuard enrollment is charged.
Cancellation Policy
If you are not completely satisfied with your OnGuard enrollment you may cancel at any time. Your cancellation will be effective as of the last day of the billing cycle or 30 days after the notification is received, whichever is earlier. Please contact us if you wish to cancel your service, and all future monthly charges will be stopped.
General
Yes! OnGuard protects and assists you whether in Thailand and anywhere else around the world that you happen to be traveling to:
Yes! Our support line is available 24/7 to:
Card Loss, Fraud & Theft Protection
OnGuard helps protect you against possible fraudulent use of all your credit, debit, cash and ATM cards should they ever be lost or stolen. Not only will OnGuard help you through the steps to recover from this experience, we will also help you report the loss or theft of these cards to your card issuers.
From the moment you report the loss or theft of your cards to your card issuers, through OnGuard, we assume all risk of fraudulent charges.
Yes, OnGuard helps protect you against possible fraudulent use of all your credit, debit, cash and ATM cards should they ever be lost or stolen and by all issuers.
Simply contact us to understand the procedure and required documents. You will need to provide the details and supporting documents of your request to confirm eligibility. If eligible, you will receive a cheque payment in the mail within 15 – 30 business days.
Mobile Phone & Information Protection
Rebound Mobile Security is an innovative app that helps protect your smartphone and all of the important information it contains.
Simply activate your Rebound Mobile Security app through the Mobile Phone & Information Protection tab. You will be prompted to enter your National Identity Number, Thanachart Policy Number, Name, E-mail Address and Mobile Phone Number, which will trigger an SMS text message to your smartphone containing instructions and your Authorization Code to download the app.
We require your National Identity Number to verify that you are eligible to download the Rebound Mobile Security app.
Currently, the Rebound Mobile Security app is supported on the following operating systems:
If you have lost your mobile phone, send the lock command immediately. To help find your mobile, you may login to your Rebound Mobile Security Vault through the Mobile Phone Protection tab, or text your lock PIN code (on supported operating systems), to view or receive a link back to your mobile’s location on Google maps. Rest assured that there is a simple and convenient process for a finder to return your mobile phone to you. If your mobile phone is stolen, the Rebound Mobile Security app provides comprehensive protection to deter the thief by locking your phone and securing your personal data.
If your mobile phone is off, the Rebound Mobile Security app can show you its last location before it was turned off. As soon as it is turned back on, all of the Rebound Mobile Security app’s valuable features turn back on with it!
If your mobile phone is lost, upon locking the phone, a message will be displayed on the locked screen for the finder to easily contact us. We will then arrange for its pick-up and safe return at no cost to you!
Simply log in to your Rebound Mobile Security Vault through the Mobile Phone Protection tab. From here you will be able to manage your Rebound Mobile Security app, allowing you to change the phone number associated with your account. Alternatively, you may contact us to have an agent update your mobile phone number on your behalf.
Travel Emergency & Convenience Services
If you have reported your cards lost or stolen to your card issuers, through OnGuard, we will ask if you require Emergency Travel Cash, or cash for Hotel Bill Payment or Replacement Airline Tickets. As long as you are at least 160 KM from home we will arrange for an emergency wire transfer of up to 30,000฿ to be made available to you at a nearby remittance centre. Amounts provided under these services will be billed to your new replacement Thanachart credit card 30 days after your initial request. Your account must be in good standing to take advantage of this benefit.
If you encounter an emergency e.g. lost your phone while traveling, and require help to get in touch with your loved ones, you can either:
Yes, they can receive coverage for themselves and the cards that are under their name (excluding Primary Cardholder and cards under his/her cards)
Please take the policy report to your bank to request for an ATM receipt
Absolutely not. We do not share your personal information with anyone else. We only use your mobile phone number and e-mail address to send you information regarding your enrollment, to fulfill on your requests from us and to share benefits information that you might find useful. To learn more, please review our Privacy Policy.
Enrollment Cost
For your protection and convenience, you may choose from different tiers of coverage when enrolling in OnGuard. Please contact us today to determine which coverage best suits your needs, and the associated monthly pricing.
All services are conveniently billed on a monthly basis directly to the Thanachart credit card of your choice to which your OnGuard enrollment will be charged.
Cancellation Policy
If you have changed your mind with your OnGuard enrollment, you may cancel at any time. Your cancellation will be effective as of the last day of the last billing cycle. Please contact us if you wish to cancel your service, and all future monthly charges will be stopped.
Yes! If you wish to cancel the insurance policy for any reason, you can return the insurance policy to us within 30 days from the date of receiving the Welcome Package and we will refund you. This is provided that there has been no insurance claims made during the Free Look period.
General
Yes! OnGuard protects and assists you whether in Thailand and anywhere else around the world that you happen to be traveling to:
Yes! Our support line is available 24/7 to:
Card Loss, Fraud & Theft Protection
Simply contact us to understand the procedure and required documents. You will need to provide the details and supporting documents of your request to confirm eligibility. If eligible, a confirmation letter and cheque will be mailed out to you within 2 weeks.
Personal Accident Protection
You must contact us within 30 days of the accident to start an insurance claim. Each type of coverage will require documentation to prove your loss. Please refer to your Insurance Policy or contact us for the detailed requirements prior to submitting your claim.
In the event that you experience a loss which qualifies for more than one type of insurance claim, and the periods for such benefits overlap, only one benefit is payable. You will be compensated for the benefit that amounts to the largest amount payable to you.
Yes! Please contact us if you wish to change the name of your beneficiary. You may name two beneficiaries and the benefit will be paid out equally unless indicated otherwise.
Mobile Phone & Information Protection
Simply activate your Rebound Mobile Security app through the Mobile Phone Protection tab. You will be prompted to enter your National Identity Number, OnGuard Policy Number, Name, E-mail Address and Mobile Phone Number, which will trigger an SMS text message to your mobile phone containing instructions and your Authorization Code to download the app.
We require your National Identity Number and OnGuard Policy Number to verify that you are eligible to download the Rebound Mobile Security app.
Currently, the Rebound Mobile Security app is supported on the following operating systems:
If you have lost your mobile phone, send the lock command immediately. To help find your mobile, you may login to your Rebound Mobile Security Vault through the Mobile Phone Protection tab, or text your lock PIN code (on supported operating systems), to view or receive a link back to your mobile’s location on Google maps. Rest assured that there is a simple and convenient process for a finder to return your mobile phone to you. If your mobile phone is stolen, the Rebound Mobile Security app provides comprehensive protection to deter the thief by locking your phone and securing your personal data.
If your mobile phone is off, the Rebound Mobile Security app can show you its last location before it was turned off. As soon as it is turned back on, all of the Rebound Mobile Security app’s valuable features turn back on with it!
If your mobile phone is lost, upon locking the phone, a message will be displayed on the locked screen for the finder to easily contact us. We will then arrange for its pick-up and safe return at no cost to you!
Simply log in to your Rebound Mobile Security Vault through the Mobile Phone Protection tab. From here you will be able to manage your Rebound Mobile Security app, allowing you to change the phone number associated with your account. Alternatively, you may contact us to have an agent update your mobile phone number on your behalf.
Travel Emergency & Convenience Services
If you have reported your cards lost or stolen to your card issuers, through OnGuard, we will ask if you require Emergency Travel Cash, or cash for Hotel Bill Payment or Replacement Airline Tickets. As long as you are at least 160 KM from home we will arrange for an emergency wire transfer of up to 30,000฿ to be made available to you at a nearby remittance centre. Amounts provided under these services will be billed to your new replacement Thanachart credit card 30 days after your initial request. Your account must be in good standing to take advantage of this benefit.
If you encounter an emergency e.g. lost your phone while traveling, and require help to get in touch with your loved ones, you can either:
Yes, they can receive coverage for themselves and the cards that are under their name (excluding Primary Cardholder and cards under his/her cards)
Please take the policy report to you bank to request for an ATM receipt
Absolutely not. We do not share your personal information with anyone else. We only use your mobile phone number and e-mail address to send you information regarding your enrollment, to fulfill on your requests from us and to share benefits information that you might find useful. To learn more, please review our Privacy Policy.